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Fraser River Flood Preparedness

The City of Surrey responds to flooding of the Fraser River in four phases based on water measurements.

The areas of concern in Surrey are outlined on the Fraser River Flood Plain Map.

Phases of Preparedness and Assistance

City of Surrey's Emergency Social Services (ESS) provides four phases of assistance to ensure citizens affected by flood have been alerted and, when necessary, supported in evacuation.

Phase 1 (based on definitive Ministry of Environment forecast and Mission Gauge measurements of 6.0m and rising)

  • Implement City Communication Plan.
  • Establish Flood Information Phone Line.
  • Inspect all flood-related equipment and structures.
  • Hand out information packages to residents and businesses within the affected area.

The Emergency Social Services (ESS) staff and volunteer team assists in the preparation of material to ensure that affected residents are prepared to evacuate and where possible, encourage residents to arrange their own evacuation destination. ESS is on alert and prepared to support residents in the event an evacuation becomes necessary.

Phase 2 (based on definitive Ministry of Environment forecast and Mission Gauge measurements of 6.5m and rising)

  • Dyking Operations - Daily dyke inspections; dyke is reinforced and manned on a continual basis.
  • Begin placement of stop logs to close low dyke sections.
  • Deploy all flood equipment, internal and external.
  • Notify residents of imminent flooding and voluntary evacuation.
  • Emergency personnel work with Engineering on assessment.
  • Inform those outside of dyking system to expect flooding.

In this phase it is important that residents provide ESS members with household information so that we better understand their needs, should an evacuation become necessary.

Individuals and families may choose to make an early evacuation, being sure to provide ESS members with emergency contact information so their whereabouts are known.

Phase 3 (based on definitive Ministry of Environment forecast and Mission Gauge measurements of 7.0m and rising)

  • Evacuation alert.
  • Final dyking and stop log installation.
  • Establish reception centre.
  • Establish Emergency Operations Centre (EOC).

An ESS Reception Centre will be established and residents will be notified of the location.

Phase 4 (based on definitive Ministry of Environment forecast and Mission Gauge measurements of 7.5m and rising)

  • Evacuation order.

All evacuees should go directly to the Reception Centre to register and if required, be assigned accommodation and other necessary services. Those evacuees who do not require any of these resources, must register with the Red Cross' Central Registry and Inquiry Bureau so there whereabouts are known in order to provide information to friends and family who have lost contact with them. The Reception Centre will be kept open until evacuees have secured accommodation, and then will be scaled down for the duration of the flood.

In the re-entry phase, all evacuees should inform the Red Cross Central Registry that they are returning to their homes. The Red Cross may assist individuals and families in the recovery phase through their disaster relief program.

Emergency Social Services Contact Information

Emergency Social Services
Parks, Recreation & Culture
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Provincial Emergency Program
Phone: 1- 800-858-9559
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